The three broad management skill categories are conceptual, human, and technical. A manager at Kamikaze’s level needs conceptual and human skills primarily. Conceptual skills would help her come up with new ideas that could help her salon weather the difficult economy and slowing business. She also needs strong human skills to manager her staff and deal with her customers. 2. Jamie has good human skills, although not perfectly displayed in this scenario, but she is a hard working person who cares about people. Unfortunately she isn’t very good at coming up with ways to promote her business or come up with ewe revenue streams in order to keep profits up during a down economy. 3. It Jamie wants the promotion at the Riverview Mall Salon her customer and staff relations will be very beneficial. The Riverview Mall Salon location is already well established and thriving so her human skills Will be very important. She Will have to keep and exceed the customer service standards that have already helped the establishment be successful.
She Will also hue to work very well With the staff, her reputation should help but anytime you have a management change you have the potential for conflict. She may have staff that like the way things have always been and wont be very receptive to change. I think her lack of vision is the thing that will hinder her the most. She has not been good at finding ways to promote, sell or change her current business in order to increase profits during a down economy. Jamie should not have gotten upset in Margarine’s and customers presence about Holly and Carol Jean calling in sick, She should not have ordered Marianne to call Holly and Carol Jean that is not appropriate, if Jamie wants to handle her staff situation she need to make that call herself. Jamie should talk with Holly and Carol when they get back to work and see what he deal is. If they simply called in sick for a concert they should be officially warned or if they have been before they should be terminated.
Jamie should let Victoria take care of the situation with the irate customer, She is the assistant manager and if you don’t think she can handle these situations she shouldn’t be in the position, Jamie should not worry about losing the Mall position to her subordinate, she is the one who promoted Victoria which is a positive mark on Kamikaze’s record and should work in her favor.